F.A.Q.'s (Frequently Asked Questions)

General Questions

I received my product with freight damage, what should I do?

How do I get a tracking number for my order?

What is the status of my order?

How do I obtain service on a Grundorf product?

Do I need a return authorization to return Grundorf products to the factory for repair?

What happens after you receive the product for repair?

I have a problem with your website, who do I contact?

Who should I contact if there is an error on my order?

Do you ship outside the USA?

Can I order direct from Grundorf?

Grund Audio Design

What is the Limited Warranty Period for Grund Audio Design products?

What does the Grund Audio limited warranty cover?

The high frequency is out in my speaker cabinet.What should I do?

Can I use a different crossover or speakers in my speaker cabinet?

Will different components work in my Grund Audio speaker cabinet?

Grundorf Parts and Accessories

What is the Limited Warranty Period for replacement parts and accessories?

What does the limited warranty cover?

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